Dungeon Keepers - Refund and Cancellation Policy

This policy explains how refunds and cancellations work for paid Dungeon Keeper plans/offers. Paid plans are sold by Polar as merchant of record, so refunds are processed by Polar. Nothing in this policy limits any statutory rights you may have.

You may request a refund within 14 days of purchase. To request a refund, contact us at [email protected] with your order number, your Discord username or user ID and the server ID the plan applies to or the license. You can also use the receipt or customer portal link provided at checkout.

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or payment provider.

We may decline a refund where there is evidence of abuse, repeated refunds or a violation of our Terms of Service or where the law does not require one.

Periodic plans renew automatically until cancelled. You can cancel at any time through the customer portal or by contacting us at [email protected] or through the Support server. Cancelling stops future renewals and you keep access to the paid features until the end of the period you already paid for.

Lifetime plans do not renew and do not need to be cancelled but they can be refunded as described above.

If a paid plan ends or is cancelled, you will no longer be able to create new premium configuration but configuration that already exists is not deleted.

If you have a billing problem, please contact us first at [email protected] so we can try to resolve it. Filing a chargeback without contacting us first may result in suspension of your access or loss of premium configuration.

Billing questions can be sent to [email protected].